Salon Policies


In the desire to be fair to all, policies have been established concerning cancellations, no-shows, and late arrivals. Out of respect to all, please adhere to these policies. Your understanding and cooperation is greatly appreciated.


 

Cancellation Policy

A credit card is required to make an appointment for any service. 48 hour advance notice is required when cancelling an appointment.  If you are unable to provide 48 hours advance notice, you will be charged a $50 cancellation fee per hour for the total time scheduled for the service (not just time to perform the service itself) on the card used to hold the appointment time or redemption of pre-purchased services valued at $50 per hour for the total time scheduled for the service (not just the time to perform the service). 

Failure to show for an appointment will result in a charge for the full amount of the scheduled service on the card used to hold the appointment time.  If you have prepaid for the service, the full amount of the service will be redeemed and not refunded.

Online Appointment Suspension Policy

Your ability to schedule appointments online may be suspended based upon cancellation of a high number of appointments within the 48 hour time period or otherwise.

Product Purchase Policy

If you wish to purchase any products outside of the salon, please place your order through the STORE tab on www.skinology.biz. Your products will be shipped/delivered once payment is received through that webpage.


 

Late Arrival Policy

If you arrive late, your session will be shortened to fit into the original appointment window in order to accommodate others whose appointments follow yours.  Regardless of the length of the treatment actually given, you will be responsible to pay for the“full” session.


Same Day Appointment Policy

Should you have an emergent service need, please send a text to (803) 479-1582. All reasonable efforts will be undertaken to accommodate your request.

Returned Check Policy

All payments by check that are returned shall be charged a fee of $30, and all payments thereafter must be in cash. All unpaid returned checks shall be referred to the solicitor's office after written notice by mail, email, or text.



These policies are effective as of 12:01 a.m. 2/17/2019.