Unanticipated events happen occasionally in everyone’s life. In the desire to be effective and fair to all clients, policies have been established concerning cancellations and late arrivals. If you would like to schedule a same-day appointment, all reasonable efforts will be undertaken to accommodate your needs. Out of respect to all, please adhere to these policies. Your understanding and cooperation is greatly appreciated.
24 hour advance notice is required when cancelling an appointment. If you are unable to provide 24 hours advance notice, you may be charged the full amount of your scheduled service. If you have prepaid for the service, the amount may not be refunded. If the service was not prepaid, the full service amount must be paid prior to your next scheduled appointment.
Failure to show for an appointment will result in a charge for the full amount of the scheduled service. If you have prepaid for the service, the amount will not be refunded. If the service was not prepaid, the full service amount must be paid prior to your next scheduled appointment.
Gift Certificate Policy
If you want to spend your money on Skinology services, why not make it as easy as possible for you to do so? Skinology Gift Certificates can be purchased in the salon, by phone or online in any amount. Skinology Gift Certificates do not expire and are transferable.
Social Media Discount Policy
If you receive a discount certificate from Skinology through or due to social media contact, this discount is valid for services received within sixty (60) days of certificate notification.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible to pay for the“full” session.
Same Day Appointment Policy
The online appointment scheduling cut-off is 8:00 a.m. each day. If you would like to schedule an appointment for the same day, please call (803) 764-1170 or send a text to (803) 479-1582.
We will not use any personal information you provide to us for any reason other than to provide you information on specials or events or for scheduling purposes. If we see a selfie you publish on a social media site, we may share that picture on our social media as we love to see happy clients on social media.
Returned Check Policy
All payments by check that are returned shall be charged a fee of $30. All unpaid returned checks shall be referred to the solicitor's office after notice.