Salon Policies

In the desire to be fair to all, policies have been established concerning cancellations, no-shows, and late arrivals. Out of respect to all, please adhere to these policies. Your understanding and cooperation is greatly appreciated.

Cancellation/No-Show Policy

A credit card is be required to make an appointment for any service. 48 hour advance notice is required when cancelling an appointment.  If you are unable to provide 48 hours advance notice, you will be charged a $50 cancellation fee per hour for the total time scheduled for the service (not just time to perform the service itself - $50 minimum) on the card used to hold the appointment time or redemption of pre-purchased services valued at $50 per hour for the total time scheduled for the service (not just the time to perform the service - $50 minimum). If no card is on file at the time of the cancellation, this fee must be paid prior to scheduling additional services.

Failure to show for an appointment will result in a charge for the full amount of the scheduled service on the card used to hold the appointment time ($50 minimum).  If you have prepaid for the service, the full amount of the service will be redeemed and not refunded. If no card is on file, the cancellation fee must be paid prior to scheduling additional services.

Online Appointment Suspension Policy

Your ability to schedule appointments online may be suspended based upon cancellation of a high number of appointments within the 48 hour time period or otherwise.

Product Purchase Policy

If you wish to purchase any products outside of the salon, please place your order through the STORE tab. Your products will be shipped once payment is received for your order. If you elect to pick up your purchase from the salon, please contact the salon to schedule a time for pick-up.

Late Arrival Policy

If you arrive late, your session will be shortened to fit into the original appointment window in order to accommodate others whose appointments follow yours.  Regardless of the length of the treatment actually given, you will be responsible to pay for the“full” session. If you are more than fifteen minutes late for your scheduled appointment, it will be considered a "no show" appointment and treated as indicated herein.

Same Day Appointment Policy

Should you have an emergent service need, please send a text to (803) 479-1582. All reasonable efforts will be undertaken to accommodate your request.

Returned Check Policy

All payments by check that are returned will be charged a fee of $30, and all payments thereafter must be in cash. All unpaid returned checks shall be referred to the solicitor's office after written notice by mail, email, or text.

Referral Policy

Loved your service? Why not share that with someone you know who could use a little love? If someone comes to Skinology on your referral, both of you will receive 20% off any  DMK facial service. It's a great opportunity to try your new favorite service!!